Job Description

Job Description and Duties

THIS POSITION MAY BE ELIGIBLE FOR A HYBRID WORK SCHEDULE. THE AMOUNT OF TELEWORK IS AT THE DISCRETION OF THE DEPARTMENT AND IS SUBJECT TO CHANGE AS BUSINESS NEEDS ARISE.

Analyst II

Under direction of the FOD Unit Supervisor I and in partnership with the Central Office (CO), Employment Development Administrators (EDA’s), Division Chiefs (DCs), and Field Office (FO) management teams, the incumbent provides the more complex program knowledge, administrative, technical, and analytical support services dealing with a variety of more complex and sensitive programmatic, operational, and functional issues in line with Disability Insurance (DI) Strategic Business Plan goals and objectives. The incumbent participates in planning, organizing, implementing, and evaluating functions and activities throughout the offices and provides technical assistance to the FOD Support Unit 1, while partnering with Support Unit 2. The incumbent acts as a team member on projects with statewide impact or as a Subject Matter Expert (SME) on enterprise-level projects. The incumbent provides support and guidance to Support Unit 1 staff and FO managers as a Single Point of Contact (SPOC) for all new Information Technology (IT) applications deployed for field office use. The incumbent develops and writes issue papers for the Supervisor staff I on various issues affecting the operations in the field. The incumbent acts as a liaison between the FO and the various branches within the Employment Development Department.  

Analyst I

Under supervision of the FOD Unit Supervisor I and in partnership with the Central Office (CO), Employment Development Administrators (EDA’s), Division Chiefs (DCs), and Field Office (FO) management teams, the incumbent provides the less complex program knowledge, administrative, technical, and analytical support services dealing with a variety of complex and sensitive programmatic, operational, and functional issues in line with Disability Insurance (DI) Strategic Business Plan goals and objectives. The incumbent participates in planning, organizing, implementing, and evaluating functions and activities throughout the offices and provides technical assistance to the FOD Support Unit 1, while partnering with Support Unit 2. The incumbent acts as a team member on projects with statewide impact or as a Subject Matter Expert (SME) on enterprise-level projects. The incumbent provides support and guidance to Support Unit 1 staff and FO managers as a Single Point of Contact (SPOC) for all new Information Technology (IT) applications deployed for field office use. The incumbent develops and writes issue papers for the Supervisor I on various issues affecting the operations in the field. The incumbent acts as a liaison between the FO and the various branches within the Employment Development Department.    

Employees are required to report to the following location for their in-office days:

San Bernardino County: 371 W. Third Street, San Bernardino CA 92401

Effective July 1, 2025, specific Bargaining Units and associated Excluded State employees are subject to a salary reduction between 2% - 4.62% in exchange for hours in the Personal Leave Program 2025 (PLP 2025) per month. For more details, please click  here to visit the California Department of Human Resources (CalHR) website.

You will find additional information about the job in the .

Working Conditions

Visa Sponsorship

This position is not eligible for visa sponsorship. Applicants must be authorized to work in the US without the need for visa sponsorship by the start date of employment.

Special Requirements

Application (STD 678) is Required. Resumes and/or Cover Letters DO NOT take the place of the STD 678. An application received without duties listed on the STD 678 will not receive further consideration and may be excluded from the hiring process. Transcripts or Diplomas are optional and may be required to meet minimum qualifications.

It is strongly encouraged to apply through your CalCareer Account at  .

Please only submit ONE application.  Electronic applications submitted through your CalCareer Account are highly recommended and will be received/processed faster than other methods of filing.

If you are unable to apply electronically through your CalCareer account, please mail a completed and signed State Examination/Employment Application STD Form 678 and application package to the mailing address provided in the “Application Instructions’ section below and ensure the following:

• Clearly indicate the Job Code #, Position Number and the Classification Title of this position in the “Examination or Job Title(s) For Which You Are Applying” section located on Page 3 of your State Examination/Employment STD Form 678.

• Clearly indicate the basis of your eligibility (list, transfer, reinstatement, etc.) in the “Explanations” section located on Page 3 of your State Examination/Employment Application STD Form 678.

• Remove and do not submit the “Equal Employment Opportunity” questionnaire (Page 10) with your completed State Examination/Employment Application STD Form 678.  This page is for examination use only.

• Do not include your full Social Security Number on your documents and/or do not provide any LEAP information.

Examination/Assessment

If selected for hire , you must obtain list eligibility by taking and passing the examination. If you already have list eligibility for this classification, you do not need to retake the examination unless your list eligibility has expired.

Click the examination link below for more information and to take the exam:

Analyst II Bulletin
Analyst I Bulletin For more information about the State hiring process,  click here . To watch tutorials on how to apply for a State job,  click here .

Desirable Qualifications

In addition to evaluating each candidate's relative ability, as demonstrated by quality and breadth of experience, the following factors will provide the basis for competitively evaluating each candidate:

• Extensive program and procedural knowledge or comparable knowledge in the desired program areas of Paid Family Leave (PFL), Disability Insurance (DI), Customer Service Center (CSC), Workers Compensation, Overpayments, Appeals or On the Job Trainer.  Above stated program knowledge for at least 5 years is desired.
• Possess excellent communication skills both written and verbal
• Proficiency in all computer applications
• Adaptive skills to handle issues
• Collaborative abilities for optimal results
• Work well under pressure to meet short deadlines
• Provide clear and concise instructions
• Ability to interpret data and research information for solid recommendations
• Thrive in dynamic environment with overlapping priorities
• Excellent time management with above average organizational skills
• Creative thinker flexible with change

Benefits

Benefit information can be found on the CalHR website,  , and the CalPERS website,  .

Statement of Qualifications Requirements

A  Statement of Qualifications (SOQ) is Required . The SOQ serves as documentation of each candidate’s ability to present information clearly and concisely in writing.  The SOQ is not a resume or cover letter. Resumes and/or Cover Letters  DO NOT take the place of the SOQ. Applications received without an SOQ or an SOQ submitted without following instructions may not receive further consideration and may be excluded from the hiring process.

A Statement of Qualifications (SOQ) is Required. The SOQ serves as documentation of each candidate’s ability to present information clearly and concisely in writing. The SOQ should be typed, Arial Font 12, single spaced, no more than one page. Include your first and last name with the Job Control (JC) number at the top right corner of the document. Needs to be clear in response of question. 

SOQ 1: Describe your experience analyzing policies, procedures, or data. Include a specific example that demonstrates your ability to research, evaluate, and provide recommendations.

SOQ 2: Explain your experience managing multiple priorities in a fast-paced environment. Provide an example of how you organized your workload and ensured timely completion of assignments.

Required Application Package Documents

The following items are required to be submitted with your application. Applicants who do not submit the required items timely may not be considered for this job:

• Current version of the State Examination/Employment Application STD Form 678 (when not applying electronically), or the Electronic State Employment Application through your Applicant Account at All Experience and Education relating to the Minimum Qualifications listed on the Classification Specification should be included to demonstrate how you meet the Minimum Qualifications for the position.
• Resume is optional. It may be included, but is not required.
• Statement of Qualifications - A Statement of Qualifications (SOQ) is Required.  Please see “Statement of Qualifications Requirements” section for more information about the SOQ.

Job Tags

Permanent employment, Full time, Work at office, Remote work, Flexible hours

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