**Virtual Assistant – Guest Services & Operations**
**Company:** Lila Luxury Stays
**Location:** Remote
**Industry:** Short-Term Rentals / Hospitality
**Training:** Provided
**Join the Lila Luxury Stays Team **
Lila Luxury Stays is looking for a **reliable, resourceful, and solutions-focused Virtual Assistant** to join our growing short-term rental operations team.
This is **not just a messaging position.** You’ll help manage the day-to-day operations behind our guest stays, working with guests, cleaners, vendors, and our internal team.
**What You’ll Do**
* Respond to guest messages and provide excellent customer service
* Monitor reservations, arrivals, and departures
* Coordinate cleaners and property turnovers
* Troubleshoot guest, access, Wi-Fi, parking, maintenance, and property issues
* Follow up on open issues until they are resolved
* Update internal trackers and complete daily operational tasks
* Communicate important information during shift handoffs
* Use our Knowledge Database and SOPs to find answers and make decisions
* Escalate emergencies or situations requiring management
* Assist with other hospitality and administrative tasks as assigned
We use platforms such as **Hospitable, Airbnb, Turno, QUO, Gmail, Google Drive, and internal company systems.** Training is provided.
**Who We’re Looking For**
You may be a great fit if you:
✓ Have strong written and spoken English
✓ Are dependable and punctual
✓ Have excellent customer-service skills
✓ Are comfortable learning new technology
✓ Can work independently
✓ Pay attention to details
✓ Stay calm when problems happen
✓ Know how to research an answer before asking for help
✓ Take ownership and follow through until a task is completed
Previous Airbnb, hospitality, property-management, customer-service, or VA experience is a plus but **not required for the right candidate.**
You’ll need a reliable computer, stable high-speed internet, and a professional remote workspace.
**Our Standard**
**Don’t just complete the task — own the outcome.**
We’re looking for people who think:
**“Let me figure this out.”**
Not people who need to be told every next step.
**HOW TO APPLY**
**Please send us a short video introducing yourself and answering these 4 questions:**
**1\. Tell us about yourself and your previous work experience.**
**2\. A guest messages you saying they can’t get into their Airbnb and they’re becoming upset. You don’t immediately know what’s wrong. Walk us through exactly what you would do.**
**3\. Tell us about a time you were given a problem you didn’t know how to solve. How did you figure it out?**
**4\. Why do you think you would be a good fit for Lila Luxury Stays?**
We’re paying attention to your communication skills, thought process, personality, professionalism, and ability to solve problems.
**Please include your resume, availability, and time zone with your video submission.**
If you’re dependable, teachable, comfortable with technology, and enjoy figuring things out, we’d love to hear from you.
**Lila Luxury Stays**
_Great stays start with a great team._
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